Frequently Asked Questions

Brand

• How did GoMacro get its start?
  In 2003, Amelia Kirchoff was diagnosed with breast cancer. After speaking with her daughter, Jola, Amelia decided to fight the cancer with a plant-based macrobiotic diet in addition to a local lumpectomy. In the face of adversity, Jola and Amelia came together, fought the cancer, and Amelia won. During her battle with cancer, Amelia created the first MacroBar recipe in her kitchen on the Wisconsin family farm. In the years following, Amelia and Jola began spreading the power of a clean, balanced lifestyle through GoMacro’s wholesome, delicious MacroBars.

Since the brand’s launch in 2004, GoMacro has grown from selling MacroBars in local food co-ops to making plant-based nutrition bars accessible nationwide. GoMacro is headquartered in Viola, Wisconsin, where MacroBars are produced with certified, high-quality ingredients. The success of GoMacro has only fueled Jola and Amelia’s passion for spreading awareness to the world about the benefits of clean, balanced living. Today, Jola runs the business, and when Amelia is not tending to the farm, she is working with the innovations team to develop the newest GoMacro recipes.

• What products does GoMacro offer?
  We have four lines of delicious, organic, plant-based nutrition bars:

1. [MacroBars](/content/collections/all "All"/index.html)
   GoMacro MacroBars are clean, organic nutrition bars that offer a chewy and satisfying experience. Made from simple, sustainably sourced ingredients, all MacroBars are Certified Organic, Vegan, Gluten-Free, Kosher, Non-GMO, and C.L.E.A.N. Our combination of plant-based ingredients serves as a delicious way to keep you nourished throughout the day.

2. [MacroBar Minis](/content/collections/macrobar-minis%C2%AE "MacroBar Minis"/index.html)
   GoMacro MacroBar Minis combine the flavors you love and the organic plant-based ingredients you crave into a smaller, “just-right” sized snack. All MacroBar Minis are Certified Organic, Vegan, Gluten-Free, Kosher, Non-GMO, C.L.E.A.N., and FODMAP Friendly. With 100-110 calories of pocket-sized energy in every bar, MacroBar Minis are a nutritious way to keep hunger away!

3. [Kids MacroBars](/content/collections/kids-macrobars%C2%AE "Kids MacroBars"/index.html)
   GoMacro Kids MacroBars are made with delicious, organic, plant-based ingredients that both kids and parents can love and trust!...

4. MacroSquares
   GoMacro MacroSquares are thoughtfully crafted to transform snacking into something worth savoring, combining clean, Certified Organic ingredients in a uniquely delicious way. With a wholesome mix of crunchy nuts, smooth nut butters, and nutritious pumpkin seeds, these bars are finished with a chocolate or caramel dip and a sprinkle of sea salt for a distinctive, layered texture. Complete with 7-8 grams of protein, MacroSquares deliver a steady, sustained lift — leaving you energized, satisfied, and perfectly paced for your day. All GoMacro MacroSquares are Certified Organic, Vegan, Gluten-Free, Kosher, and Non-GMO.

• Where does the name GoMacro come from?
  A key facet of GoMacro Co-Founder Amelia Kirchoff’s fight against breast cancer was a plant-based macrobiotic diet. While our recipes have evolved over time, the positive impact of a balanced, plant-based diet remains the inspiration behind our brand.

• Where is GoMacro located?
  GoMacro has been headquartered in Viola, Wisconsin since our founding in 2004. To learn more about our story, [click here](/content/pages/our-story "Our Story"/index.html).

• How can I contact GoMacro?
  Our Customer Care team is always here to help! You can contact us several ways:

  • Call us at 1-833-466-2276 and press #1
  • Email us at customercare@gomacro.com
  • Complete our online form
  • Send mail to: GoMacro, LLC 100 GoMacro Way Viola, WI 54664 (We do not accept orders or payment by mail; all orders are processed through www.gomacro.com) However you contact us, we’ll get back to you as soon as possible. Please keep in mind that the Customer Care hours are 8am to 4pm Central Standard Time, Monday through Friday.

Orders

• Can I change my gomacro.com order after I’ve submitted it?
  We totally get it, mistakes happen! While we’ll do our best to help, our fulfillment process moves quickly, so there’s only a short window where changes can be made. If you need to:

  • Cancel your order
  • Update the shipping address Please reach out to our Customer Care team right away at 1-833-466-2276 and press 1, or email customercare@gomacro.com. We’ll do everything we can to accommodate your request, but once your order starts processing, we’re no longer able to make changes. Please note: GoMacro is not responsible for lost, stolen, or damaged packages.

• Why is my order delayed?
  Our team works hard to get orders out as quickly as possible, but during times of high order volume, your order may take 5-10 days to process and ship from our facility.

• Can you ship to APO addresses?
  Yes! If you’d like to have an order sent to an APO address, please call our Customer Care Team at 1-833-466-2276 so that we can ensure it is processed correctly.

• Do you ship internationally?
  We do not currently offer shipping outside the United States. Please visit our [Store Locator](/content/pages/find-us "Find Us"/index.html) to see a full list of retailers that carry our products in the U.S. and Canada.

• How do I qualify for free shipping? What are your standard shipping rates?
  To qualify for free shipping, you must spend over $50 (after all discount offers have been applied and before tax is added). For orders under $50, we offer a flat shipping rate of $8.95.

Product

• Do GoMacro products contain corn?
  No; none of GoMacro’s recipes contain corn or corn-derived ingredients.

• Do GoMacro products contain palm oil?
  No; none of GoMacro’s recipes contain palm oil, and we only source nut and seed butters that are palm oil-free.

• Do GoMacro products contain soy?
  No, none of GoMacro’s recipes contain soy or soy-derived ingredients.

• Are MacroBars safe for those with nut allergies?
  We offer three full-size MacroBars, one MacroBar Mini, and one Kids MacroBar that do not contain any nut ingredients, but we do use peanuts, tree nuts (such as walnuts and cashews), and coconuts in recipes for other MacroBars that are manufactured at the same facility. To prevent cross-contact and consistent with good manufacturing practices in the industry, our equipment is taken apart and thoroughly cleaned before manufacturing any MacroBars that do not contain nut ingredients. However, we recommend those with severe nut allergies exercise discretion when considering consuming our products, as all of our MacroBars are processed in a facility that also processes peanuts and tree nuts.

Subscriptions

• What is Subscribe & Save?
  Subscribe & Save is our auto-ship program which offers a convenient way to get the products you love delivered to you on a regular schedule! Plus, you’ll enjoy a few extra perks along the way...

With a subscription, you’ll receive your selected items on a 2, 3, 4, 8, or 12-week schedule -- your choice! Here’s what you’ll get as a subscriber:

• 5% off every product in your subscription

• Free shipping on subscription orders of $50 or more

• Top-tier GoMacro Perks status

• How do I join Subscribe & Save?
  To get started, just add your items to the cart and click "Subscription & Save 5%” under each product. From there, you can select your delivery frequency.

• Do you have any gomacro.com discount codes?
  We occasionally offer sales on our website, and signing up for our email list is the best way to ensure you’re the first to know about all GoMacro happenings – including sales.